Refund policy

Hassle-Free Returns & Refunds – Jack Marc

Your Satisfaction, Guaranteed!

At Jack Marc, we stand by our products. Every item is quality-checked, but if something isn’t perfect, we’ll make it right—quickly and easily.

Easy Returns & Replacements

✅ Damaged or Wrong Item?

• Snap a photo/video of the issue (include the shipping label) and contact us within 3 days.

• We’ll send a free replacement ASAP—no extra cost!

👟 Shoes: Need a different size? We’ll exchange it for just ₹400 (covers return + new delivery).

🕶 Eyewear: Check product details carefully—size-related returns aren’t applicable.

No-Questions-Asked Refunds

• If a replacement isn’t possible, we’ll refund you in 4–7 days.

• Refunds go straight back to your original payment method.

Fast Process

1. Contact us via WhatsApp/email with your order number and issue.

2. Share photos/video (unboxing videos help speed up claims!).

3. We’ll approve your return/replacement within 24 hours.

What’s Non-Returnable?

• Customized items (e.g., mobile covers with personal designs).

• Sale/discounted products (unless damaged).

Pro Tips for Smooth Returns

📦 Keep original packaging—we can’t accept used or repacked items.
📹 Record unboxing videos for damaged/missing items (trust us, it helps!).

💡 Changed your mind? While we don’t offer refunds for size/fit preferences, we’re happy to help you exchange!

Happy Shopping, Stress-Free!

We want you to love your Jack Marc purchase. If anything’s off, reach out at support@jackmarc.com—we’re here to help!