We recommend using our Size Guide available on each product page. Our shoes is true to size, but if you’re between sizes, choose based on your preferred fit — tighter for support or looser for comfort.

Do you accept returns?

Yes. JACK MARC accepts returns for both defective and non-defective products within 3 days of delivery. Products must be new, unused and unworn.

Are returns free?

Yes. Eligible returns are accepted with free return shipping. For mail returns, a free downloadable and printable return label is provided.

Can I exchange my product?

Yes. We accept exchange requests within 3 days of delivery, subject to product availability and verification.

How can I return my order?

Eligible products can be returned by mail, at our designated in-store return location or through an authorised drop-off location. Please contact our support team for instructions.

When will I receive my refund?

Eligible refunds are processed within 7 days after the returned product has been received and inspected.

Orders are typically processed within 1–2 business days. Standard shipping takes 4–7 business days depending on your location. You’ll receive a tracking number once your order ships.