Return & Refund Policy
Return Policy-
Our all products go through a quality check process, so we eliminate 99% chances of error in quality and service. Still, if you face any issues, please reach us on WhatsApp or Contact Page.
1- We accept a replacement for damaged product, if you see any damage while accepting an order then please refuse to take the order and ask the courier boy to mention in the delivery paper that the parcel is damaged it will help us to understand you better and claim insurance.
2- All Sunglasses and frames eyewear products mentioned in the size descriptions. All sunglasses come in standard free size only which is mentioned in the description already, it doesn't come in different sizes. That's why for size issues return and refund are not applicable in this condition.
3-If you get a different product, not the same as you ordered, we will replace the product.
4-As through courier service, so you need to parcel the order with all original packaging to our address provided below in case pick-up service is not available at your Pin code.
5. Please record a video while opening the package to claim damages or a missing product. We need a video to claim the insurance from our respective courier partner. Make sure the video is clear with the shipping label and all four sides of the packaging. The video shouldn't be edited, altered, or incomplete video.
6- For Shoes ' Days Replacement Policy, if it’s damaged, Or Damaged through Delivery Quality Issue, Or If you received a different product, we would replace the product. Refunds and returns are not applicable for Shoe collections. For size-related issues, there is no return or exchange.
Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund, replacement, or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Customized Mobile covers for your phone and on-demand ordered products cannot be returned.
Additional non-returnable items:
- Gift cards
- Coupons
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds (Only if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A refund is provided only in case when product is out of stock for replacement.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 4-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@Jackmarc.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to replace it for the same item, please create a ticket here https://Jackmarc .com/customer-support our customer support executive will be in touch with you within 24-48 hours.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, Do not ship the product without our approval of return acceptance, You should mail your product to Shop No.48, Vinay Unique Graden Virar West - 401303
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 1000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The order rejected or Undelivered- We attempt delivery 3 times, in case you reject an order in such case no amount will be refunded. If you are not available at the given address inform us within 15 days from the date of order through Live Chat or Contact us Page we will resend the parcel to your shipping address. Shipping charges may or may not be applied according to the situation.
Customs/Duty Tax-
Customs/Duty Tax may or may not be applied according to the product category, product price, and country policy. Jackmarc is not responsible for any such tax and it is borne by the consignee/buyer only at the time of delivery if applicable.